Urgent! Floating Brand Ambassador Job Opening In Mashonaland – Now Hiring MUKuru
Expertini
Floating Brand Ambassador
Are you ready to be the face of Mukuru, wherever you're needed most?
As a Floating Brand Ambassador, you're more than just support — you're the energy, the problem-solver, and the protector of great service.
You report directly to the Retail Supervisor and play a vital role in keeping our locations running smoothly.
Whether you're stepping into a busy branch or supporting a small booth, your responsibilities cover it all — housekeeping, customer service, queue monitoring, and security.
Every day is different, and every place you go, you bring excellence with you.
You'll engage with internal teams such as Tellers, Farmers, the Regional Manager, and the Branch Manager, while externally interacting with host shops, customers, police, and CIT officers.
It's a people-first role that combines service, safety, and strategic thinking.
Requirements
Knowledge
+ Understanding of customer service principles
+ Awareness of money laundering and CFT regulations
+ Basic security knowledge
+ Familiarity with Mukuru products and platforms
Skills
+ Excellent verbal communication
+ Strong computer literacy
+ Time management and organisation
+ Administrative accuracy and attention to detail
+ Friendly and approachable interpersonal style
Experience
+ Minimum 2 years in Sales within Mukuru or a similar financial services environment (Essential)
+ 6 months to 1 year experience in a security-related role (Preferred)
Education
+ Grade 12 / Matric or equivalent (Essential)
+ Fluency in spoken and written English (Essential)
Key Responsibilities 1.
Housekeeping
+ Start every day by ensuring the booth or banking hall is clean, secure, and ready for trade
+ Sanitize surfaces regularly, including deep cleaning every 48 hours
+ Prep materials — from stationery to the rate board — so you're set for success
+ Conduct a full security inspection before doors open
2.
Customer Service & Queue Management
+ Be the go-to guide for Mukuru products and services
+ Help the elderly, new clients, or anyone needing assistance to complete their forms
+ Keep queues moving, ensure social distancing, and manage customer flow with calm authority
+ Track customer stats (queue time, headcount) and post updates via Google Forms and WhatsApp
+ Resolve basic customer issues (e.g. name changes, voucher lookups) using devices and Mukuru tools
+ Maintain a peaceful environment, handle complaints with care, and ensure all customer interactions are warm, helpful, and efficient
+ Monitor third-party sales agents and ensure they meet Mukuru's customer service standards
3.
Security
+ Identify potential risks before they become threats
+ Escort tellers during top-ups and maintain the safety of clients and cash
+ Ensure the booth is always locked, cameras are functional, and the teller's safety is prioritized
+ Act fast against fraud attempts and keep customers safe from scammers
+ Secure the booth in the absence of the teller and support cash handovers with CIT teams
4.
Professional Development
+ Attend monthly KPI reviews and performance discussions with the Regional Manager
+ Actively participate in all required compliance and security training
+ Grow your skills, sharpen your instincts, and continue to raise the bar
I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying.
We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent.
So come on, take a leap of faith, and send your application if you meet majority of our requirements.
Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Floating Brand in Mashonaland, Zimbabwe using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6 jobs in Zimbabwe and 2 jobs in Mashonaland. This comprehensive analysis highlights market share and opportunities for professionals in Floating Brand roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Mukuru is currently hiring and seeking a Floating Brand Ambassador to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Floating Brand Ambassador Jobs Mashonaland.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Mukuru adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Floating Brand Ambassador Jobs Zimbabwe varies, but the pay scale is rated "Standard" in Mashonaland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Floating Brand Ambassador typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Floating Brand Ambassador, consider enhancing your skills. Check your Resume/CV Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your Resume/CV once it is uploaded. This can help you align your Resume/CV according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Floating Brand Ambassador interview at Mukuru, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Mukuru's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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